Once your return request has been reviewed and approved:<\/p>\n
Please note that the exact timing depends on your bank or credit card company’s processing schedule. If you haven’t received your refund after 10 business days, please check with your financial institution first, then contact us at support@kainamo.com<\/a> if needed.<\/p>\n The following items and services are not eligible for refunds under any circumstances:<\/p>\n These items are excluded because they involve intellectual property, labor, or customization that cannot be restocked or resold.<\/p>\n In certain situations, a partial refund may be issued at Kainamo’s discretion:<\/p>\n The partial refund amount will be determined based on the condition of the item and the nature of the issue. We will notify you of any partial refund decision before processing.<\/p>\n You may cancel your order and receive a full refund if:<\/p>\n To request a cancellation, contact support@kainamo.com<\/a> immediately with your order number.<\/p>\n Once an item has entered production:<\/p>\n Because our products are made-to-order, materials and labor are committed once production starts. We encourage you to review your order carefully before finalizing your purchase.<\/p>\n If your item arrives damaged, defective, or incorrect, you are entitled to a full refund or replacement. Please see our Return Policy<\/a> for the process to report these issues.<\/p>\nNon-Refundable Items<\/h2>\n
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Partial Refunds<\/h2>\n
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Order Cancellations<\/h2>\n
Before Production Begins<\/h3>\n
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After Production Begins<\/h3>\n
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Refund for Issues<\/h2>\n
Questions About Your Refund?<\/h2>\n