{"id":4692,"date":"2025-10-08T22:37:55","date_gmt":"2025-10-08T22:37:55","guid":{"rendered":"https:\/\/kainamo.com\/beta-testing\/?page_id=4692"},"modified":"2025-10-09T00:03:36","modified_gmt":"2025-10-09T00:03:36","slug":"return-policy-2","status":"publish","type":"page","link":"https:\/\/kainamo.com\/beta-testing\/return-policy-2\/","title":{"rendered":"Return Policy"},"content":{"rendered":"[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;60&#8243; constrain_group_1=&#8221;yes&#8221; bottom_padding=&#8221;60&#8243; text_color=&#8221;custom&#8221; custom_text_color=&#8221;#000000&#8243; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; id=&#8221;return&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text css=&#8221;&#8221; el_class=&#8221;text-1&#8243; text_direction=&#8221;default&#8221;]\n<h2>Return Window<\/h2>\n<p>You have 14 days from the delivery date (as confirmed by carrier tracking) to request a return or exchange.<\/p>\n<p>Requests submitted after this 14-day window may not be eligible for processing. We encourage you to inspect your item promptly upon arrival.<\/p>\n<h2>Return Eligibility<\/h2>\n<p><strong>Standard Items<\/strong><\/p>\n<p>For eligible returns, items must be:<\/p>\n<ul>\n<li>Unused and in original condition<\/li>\n<li>Unmodified with no alterations or assembly<\/li>\n<li>In original packaging with all tags, labels, and accessories included<\/li>\n<\/ul>\n<h2>Custom or Made-to-Order Items<\/h2>\n<p><strong>Important:<\/strong> Because Kainamo specializes in custom-printed and made-to-order products created specifically for each customer, these items are generally not eligible for return or exchange.<\/p>\n<p><strong>Exceptions apply if the item:<\/strong><\/p>\n<ul>\n<li>Arrives damaged during shipping<\/li>\n<li>Has a manufacturing defect<\/li>\n<li>Is incorrect (wrong item, size, or design from what was ordered)<\/li>\n<\/ul>\n<p>If any of these issues occur, we will work with you to make it right through replacement or refund.<\/p>\n<h2>How to Request a Return<\/h2>\n<p>To initiate a return, please follow these steps:<\/p>\n<h3>1. Contact Support<\/h3>\n<p>Email <a href=\"mailto:support@kainamo.com\">support@kainamo.com<\/a> within 14 days of delivery with:<\/p>\n<ul>\n<li>Your order number<\/li>\n<li>Reason for the return request<\/li>\n<li>Photos of the item (if claiming damage, defect, or incorrect item)<\/li>\n<\/ul>\n<h3>2. Await Review<\/h3>\n<p>Our team will review your request and determine eligibility based on this policy.<\/p>\n<h3>3. Receive Instructions<\/h3>\n<p>If your return is approved, we&#8217;ll provide detailed return shipping instructions and a return authorization.<\/p>\n<h3>4. Ship the Item<\/h3>\n<p>Pack the item securely in its original packaging and ship according to our instructions.<\/p>\n<h3>5. Inspection &amp; Resolution<\/h3>\n<p>Once we receive and inspect the returned item, we&#8217;ll confirm your refund or exchange status. You&#8217;ll receive an email notification of the outcome.<\/p>\n<p><strong>Processing time:<\/strong> Refunds are typically processed within 5\u201310 business days after inspection. Please allow additional time for your financial institution to post the credit to your account.<\/p>\n<h2>Return Shipping Costs<\/h2>\n<p><strong>Customer responsibility:<\/strong><\/p>\n<p>If you&#8217;re returning an item due to a change of mind or for reasons other than damage, defect, or our error, you are responsible for return shipping costs.<\/p>\n<p><strong>Kainamo&#8217;s responsibility:<\/strong><\/p>\n<p>If the return is due to our mistake, a product defect, damage during shipping, or an incorrect item, we will cover the return shipping costs or provide a prepaid return label.<\/p>\n<h2>Non-Returnable Items<\/h2>\n<p>The following are not eligible for return:<\/p>\n<ul>\n<li>Custom-designed or personalized items (unless defective, damaged, or incorrect)<\/li>\n<li>Digital products (STL files or downloadable content)<\/li>\n<li>Items returned after the 14-day window<\/li>\n<li>Items showing signs of use, modification, or wear<\/li>\n<\/ul>\n<h2>Exchanges<\/h2>\n<p>If you&#8217;d like to exchange an eligible item for a different size, color, or variation, please indicate this in your return request. Exchanges are subject to product availability and the same eligibility criteria as returns.<\/p>\n<h2>Questions or Issues?<\/h2>\n<p>If you have concerns about your order or need assistance with a return, our support team is here to help:<\/p>\n<p><strong>Email:<\/strong> <a href=\"mailto:support@kainamo.com\">support@kainamo.com<\/a><br \/><strong>Response time:<\/strong> We aim to respond to all inquiries within 1\u20132 business days<\/p>\n<p>We&#8217;re committed to ensuring you&#8217;re satisfied with your Kainamo purchase and will work with you to resolve any issues fairly and promptly.<\/p>\n[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;60&#8243; constrain_group_1=&#8221;yes&#8221; bottom_padding=&#8221;60&#8243; text_color=&#8221;custom&#8221; custom_text_color=&#8221;#000000&#8243; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; id=&#8221;return&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221;&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4692","page","type-page","status-publish"],"acf":[],"_links":{"self":[{"href":"https:\/\/kainamo.com\/beta-testing\/wp-json\/wp\/v2\/pages\/4692","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kainamo.com\/beta-testing\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kainamo.com\/beta-testing\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kainamo.com\/beta-testing\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kainamo.com\/beta-testing\/wp-json\/wp\/v2\/comments?post=4692"}],"version-history":[{"count":4,"href":"https:\/\/kainamo.com\/beta-testing\/wp-json\/wp\/v2\/pages\/4692\/revisions"}],"predecessor-version":[{"id":4707,"href":"https:\/\/kainamo.com\/beta-testing\/wp-json\/wp\/v2\/pages\/4692\/revisions\/4707"}],"wp:attachment":[{"href":"https:\/\/kainamo.com\/beta-testing\/wp-json\/wp\/v2\/media?parent=4692"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}