{"id":4680,"date":"2025-10-08T17:28:03","date_gmt":"2025-10-08T17:28:03","guid":{"rendered":"https:\/\/kainamo.com\/beta-testing\/?page_id=4680"},"modified":"2025-10-08T23:38:13","modified_gmt":"2025-10-08T23:38:13","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/kainamo.com\/beta-testing\/shipping-policy\/","title":{"rendered":"Shipping Policy"},"content":{"rendered":"[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;60&#8243; constrain_group_1=&#8221;yes&#8221; bottom_padding=&#8221;60&#8243; text_color=&#8221;custom&#8221; custom_text_color=&#8221;#000000&#8243; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; id=&#8221;shipping&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text css=&#8221;&#8221; el_class=&#8221;text-1&#8243; text_direction=&#8221;default&#8221;]\n<h2>Processing &amp; Fulfillment<\/h2>\n<p>All products on Kainamo are made-to-order by independent creators and vendors. Because each item is custom-produced specifically for you, production times vary depending on the vendor and the complexity of the product.<\/p>\n<p><strong>Typical production time:<\/strong> 3\u201310 business days before your item ships<\/p>\n<p>Please note that production time begins after your order is confirmed and payment is processed. You&#8217;ll receive updates throughout the production process.<\/p>\n<h2>Shipping Time<\/h2>\n<p>Once your item has been produced and handed off to the carrier, delivery times depend on:<\/p>\n<ul>\n<li>Your shipping destination<\/li>\n<li>The carrier selected by the vendor<\/li>\n<\/ul>\n<p><strong>Estimated delivery after shipping:<\/strong><\/p>\n<ul>\n<li><strong>Domestic orders:<\/strong> 3\u201310 business days<\/li>\n<li><strong>International orders:<\/strong> May take longer depending on customs processing and the destination country<\/li>\n<\/ul>\n<p>Total time from order to delivery typically ranges from 6\u201320 business days, combining both production and shipping.<\/p>\n<h2>Order Tracking<\/h2>\n<p>Stay informed about your order every step of the way:<\/p>\n<ul>\n<li><strong>Email notifications:<\/strong> Tracking information will be sent to your registered email address once your item ships<\/li>\n<li><strong>Account access:<\/strong> Log in to your Kainamo account to view tracking details and shipment status at any time<\/li>\n<\/ul>\n<p>If you haven&#8217;t received tracking information within the expected production timeframe, please contact the vendor directly through your order page or reach out to our support team.<\/p>\n<h2>Lost or Damaged Items<\/h2>\n<p>We want every order to arrive safely and as expected. If something goes wrong:<\/p>\n<p><strong>Report issues within 7 days:<\/strong><\/p>\n<ul>\n<li>Contact <a href=\"mailto:support@kainamo.com\">support@kainamo.com<\/a> within 7 days of the delivery date (or expected delivery date if the item hasn&#8217;t arrived)<\/li>\n<li>Include your order number and photos of any damage<\/li>\n<\/ul>\n<p><strong>Our commitment:<\/strong><\/p>\n<ul>\n<li>We will work directly with the vendor to investigate the issue<\/li>\n<li>You&#8217;ll receive a replacement or full refund as quickly as possible<\/li>\n<li>Resolution times vary, but typically take 5\u201310 business days<\/li>\n<\/ul>\n<h2>Questions?<\/h2>\n<p>For shipping inquiries or concerns about your order, contact us at <a href=\"mailto:support@kainamo.com\">support@kainamo.com<\/a>. Our team is here to help ensure your Kainamo experience is smooth from order to delivery.[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;60&#8243; constrain_group_1=&#8221;yes&#8221; bottom_padding=&#8221;60&#8243; text_color=&#8221;custom&#8221; custom_text_color=&#8221;#000000&#8243; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; id=&#8221;shipping&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221;&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4680","page","type-page","status-publish"],"acf":[],"_links":{"self":[{"href":"https:\/\/kainamo.com\/beta-testing\/wp-json\/wp\/v2\/pages\/4680","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kainamo.com\/beta-testing\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kainamo.com\/beta-testing\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kainamo.com\/beta-testing\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kainamo.com\/beta-testing\/wp-json\/wp\/v2\/comments?post=4680"}],"version-history":[{"count":8,"href":"https:\/\/kainamo.com\/beta-testing\/wp-json\/wp\/v2\/pages\/4680\/revisions"}],"predecessor-version":[{"id":4691,"href":"https:\/\/kainamo.com\/beta-testing\/wp-json\/wp\/v2\/pages\/4680\/revisions\/4691"}],"wp:attachment":[{"href":"https:\/\/kainamo.com\/beta-testing\/wp-json\/wp\/v2\/media?parent=4680"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}